Questions, answered
If yours is not here, ask us — we would rather talk it through than have you guess.
Do I need a referral to be seen?
No. California is a direct access state, so you can book an evaluation with a physical therapist without going through your doctor first.
If we find something that belongs with your physician, we will tell you plainly and help you get there.
Do you take my insurance?
We are an out-of-network, cash-pay clinic. That is a deliberate choice: it means your hour is decided by what you need, not by what a plan will authorize.
We do provide a superbill after your visit, which you can submit to your insurer for potential reimbursement. We recommend contacting your insurance company before your visit to find out what they cover for out-of-network physical therapy.
Get in touch for current rates — we would rather you know the number up front.
What is a superbill?
A superbill is a detailed invoice provided to you after your visit. It contains information regarding the treatment provided, all necessary procedure codes, diagnostic codes, practitioner's credentials, and patient's personal information. You can submit your superbill to your insurance provider for potential reimbursement, as documentation of services rendered by an out-of-network provider. We highly suggest that you contact your insurance company before your visit, and inquire what their superbill policy entails.
How long is a visit, and who will I see?
An hour, one-on-one, with your physical therapist for the whole of it. You will not be handed off to an aide partway through or left on a machine in the corner.
Do I have to be an athlete, or a CrossFit member?
No to both. We work inside a gym, but the clinic is open to everyone — and most of what we treat is ordinary life rather than competition.
The training background just means we are comfortable getting you back to whatever you actually do, whether that is a barbell, a stroller, or a full night's sleep without shoulder pain.
What should I wear and bring?
Clothes you can move in, and shoes you train in. If the problem is in your knee or hip, shorts help; if it is your shoulder, a tank top or sports bra makes the assessment easier.
Bring any imaging reports or surgical notes you already have. You do not need them to be seen, but they save time if you have them.
How many visits will I need?
It depends, and anyone who gives you a number before assessing you is guessing. What we will do is tell you after the first visit what we think the arc looks like, and revisit that honestly as you progress.
The goal is to get you out of here with something you can keep doing on your own and not to keep you on the schedule.
My insurance ran out but I am not back to normal. Can you help?
Yes — that gap is exactly what the Return to Sport Class was built for. It is a small group led directly by a physical therapist, picking up where discharge left off and carrying you through to full performance.
It is cash-pay, with no referral or insurance needed.
Still have a question?
Schedule a consult and we'll talk it through.